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Learn to Use Qualtrics for Research
Learn to Use Qualtrics for Research
New to Qualtrics? Start here! This video series will teach you the basics of building and distributing a survey project, as well as how to report on your research data. This content applies to Qualtrics CoreXM and DesignXM products.
FREE
6 Courses
experience-research featured experience-brand experience-product New User On-Demand Videos Free CoreXM DesignXM experience-default black-cm Learning Paths
Learn to Use Qualtrics Customer Experience
Learn to Use Qualtrics Customer Experience
New to Qualtrics CustomerXM? This video series will walk you through how to build and distribute surveys to your customers, as well as report on customer experience data.
FREE
7 Courses
experience-customer featured CustomerXM New User On-Demand Videos Free experience-default green-cx Learning Paths
Learn to Use Qualtrics Employee Experience
Learn to Use Qualtrics Employee Experience
New to Qualtrics EmployeeXM? This video series will walk you through how to build and distribute surveys to your employees, as well as report on employee experience data.
FREE
6 Courses
experience-employee featured New User On-Demand Videos Free EmployeeXM experience-default blue-ex Learning Paths
Qualtrics Quick Start
Qualtrics Quick Start
We've put together this collection of one-minute demos to help you learn the basics of Qualtrics and get to know important features and concepts.
Get Started
CustomerXM level-1-xm New User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM experience-default Learning Paths Quick Start
Qualtrics Platform Essentials Certification Journey (L1)
Qualtrics Platform Essentials Certification Journey (L1)
This certification journey is designed for anyone new to XM and Qualtrics. Prove your ability to understand XM principles, confidently execute on research projects, and report insights using the Qualtrics platform.
6 COURSES
experience-employee experience-customer experience-research CustomerXM Certifications level-1-xm experience-brand experience-product New User On-Demand Courses Free Premium BrandXM EmployeeXM CoreXM DesignXM experience-default certification-styles Learning Paths
CoreXM Expert Certification Journey (L2)
CoreXM Expert Certification Journey (L2)
Set yourself apart as a certified research professional. Prove your ability to conduct complex research, communicate with your target audiences, and uncover meaningful insights through the Qualtrics CoreXM platform.
5 COURSES
experience-research Certifications experience-product Experienced User On-Demand Courses Free Premium CoreXM DesignXM certification-styles black-cm Learning Paths
CustomerXM Expert Certification Journey (L2)
CustomerXM Expert Certification Journey (L2)
Become a certified CustomerXM professional. Prove your ability to develop a CX program, engage with customers at critical touchpoints, and share customer insights through elegant dashboards using the Qualtrics CustomerXM platform.
7 COURSES
experience-customer CustomerXM Certifications Experienced User On-Demand Courses Free Premium certification-styles green-cx Learning Paths
EmployeeXM Expert Certification Journey (L2)
EmployeeXM Expert Certification Journey (L2)
Become a certified EmployeeXM expert. Prove your ability to develop an EX program, communicate with your employees effectively, and uncover crucial employee insights through the Qualtrics EmployeeXM platform.
5 COURSES
experience-employee Certifications Experienced User On-Demand Courses Free Premium EmployeeXM certification-styles blue-ex Learning Paths
Learn to Use Qualtrics 360
Learn to Use Qualtrics 360
Launching your first Qualtrics 360 project? This video series will teach you how to design your 360 project and capture actionable feedback for your employee reviews.
FREE
6 Courses
experience-employee New User On-Demand Videos Free EmployeeXM experience-default blue-ex Learning Paths
The XM Operating System
The XM Operating System
These courses teach you about the capabilities of the Qualtrics XM Operating System (XMos), including XiD, the iQ Suite, and xFlow. Gain a deeper understanding for how you can apply these powerful features to your XM programs.
3 Courses
CustomerXM level-1-xm New User On-Demand Courses Free EmployeeXM CoreXM DesignXM experience-default Workflows iQ XM Directory Learning Paths
Designing CX Surveys
Designing CX Surveys
Build surveys that check in on your customers an understand their experiences with your organization.
3 COURSES
experience-customer CustomerXM Experienced User On-Demand Videos Free green-cx Learning Paths
Analyzing Feedback with Text iQ and Stats iQ
Analyzing Feedback with Text iQ and Stats iQ
Learn how to improve your data analytics and driver analysis skills by using Qualtrics iQ
6 COURSES
experience-customer Free green-cx Learning Paths
Implementing a Digital Feedback Program
Implementing a Digital Feedback Program
Gauge your customers’ feelings about your digital platforms by asking for feedback as they browse your website or app.
FREE
111 min
experience-customer CustomerXM Experienced User On-Demand Videos Free CoreXM DesignXM green-cx Digital Feedback Individual Courses
Implementing Research Methodology
Implementing Research Methodology
Ensure your research project is methodologically sound by learning the basics of survey methodology and how to apply it.
FREE
5 Courses
experience-research CustomerXM experience-product Experienced User On-Demand Videos Free ProductXM EmployeeXM CoreXM DesignXM black-cm Brand Administration Learning Paths
Getting Started Webinar Series
Getting Started Webinar Series
Join Qualtrics experts through this series of 4 webinars as they teach you how to design, launch, analyze, and report on your survey.
4 COURSES
experience-research CustomerXM level-1-xm New User Live Training Free BrandXM EmployeeXM CoreXM DesignXM Learning Paths
Analyzing Feedback with Text iQ and Stats iQ
Analyzing Feedback with Text iQ and Stats iQ
Learn how to improve your data analytics and driver analysis skills by using Qualtrics iQ
6 COURSES
experience-research CustomerXM Experienced User On-Demand Videos Free CoreXM DesignXM black-cm iQ Learning Paths
Understanding Product Experience
Understanding Product Experience
Learn how to use pre-built PX Solutions to capture important product feedback during all stages of your Product Lifecycle, in order to help you design products your customers want, iterate feature improvements, and build loyal customers.
FREE
46 min
experience-research experience-product On-Demand Courses On-Demand Videos Free ProductXM lightblue-px Individual Courses
Getting Started with Brand Tracking in Qualtrics
Getting Started with Brand Tracking in Qualtrics
These courses will teach you how to create, manage, and edit Brand Tracker projects and Brand Experience (BX) Dashboards. You will also gain a deeper understanding of BX strategy and best practices.
2 COURSES
experience-brand New User Experienced User On-Demand Courses Free BrandXM purple-bx Dashboards Learning Paths
Designing a World-Class Brand Tracking Study
Designing a World-Class Brand Tracking Study
Learn how to build a comprehensive survey that identifies consumer's attitudes towards your brand, then develop the best next steps for your organization.
FREE
21 min
experience-brand New User On-Demand Videos Free BrandXM purple-bx Individual Courses
Designing Engagement Dashboards to Drive Change
Designing Engagement Dashboards to Drive Change
Drive organization-wide adoption of employee engagement dashboards by learning to tailor the presented data for each stakeholder.
FREE
28 min
experience-employee Experienced User On-Demand Videos Free EmployeeXM blue-ex Dashboards Individual Courses
Using the Diversity, Equity, & Inclusion (DEI) Solution
Using the Diversity, Equity, & Inclusion (DEI) Solution
Learn how to use the pre-built Diversity, Equity, & Inclusion Solution to further close experience gaps for underrepresented employee groups within your organization.
FREE
108 min
experience-employee Experienced User On-Demand Courses On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Using the EX25 (Engagement & Pulse) Solution
Using the EX25 (Engagement & Pulse) Solution
Learn how to use the pre-built EX25 Solution to design and launch your Annual Engagement or Pulse program in line with research-backed best practices, leading to insights that can improve the employee experience at your organization.
FREE
25 min
experience-employee xz-new Experienced User On-Demand Courses On-Demand Videos Free EmployeeXM blue-ex Dashboards Individual Courses
Using the Candidate Experience Program
Using the Candidate Experience Program
Learn how to use the pre-built Candidate Experience Solution to capture important feedback across all stages of the hiring process, leading to insights that improve the candidate experience and elevate your organization’s employer brand value.
FREE
68 min
experience-employee Experienced User On-Demand Courses On-Demand Videos Free EmployeeXM blue-ex Individual Courses
XM Fundamentals Certification Journey (L1)
XM Fundamentals Certification Journey (L1)
This certification journey from Qualtrics XM Institute is designed for anyone interested in XM. Learn the fundamentals of XM, CX, and EX programs and showcase your proficiency.
GET STARTED
Certifications level-1-xm experience-institute XM Institute certification-styles Learning Paths
Understanding Human Experiences
Understanding Human Experiences
At the heart of XM are the humans who have experiences with organizations. This journey builds an understanding of how people think, feel, and act, including how XM taps into the biases and heuristics that people rely on every day.
FREE
3 Courses
level-1-xm experience-institute On-Demand Courses On-Demand Videos Free XM Institute Learning Paths
Experience Management Foundations: Essentials for Operationalizing XM
Experience Management Foundations: Essentials for Operationalizing XM
Gain an introduction to the discipline of Experience Management, the XM Operating Framework, and the XM competency and maturity model in these courses from the XM Institute
FREE
3 Courses
level-1-xm experience-institute New User On-Demand Courses On-Demand Videos Free XM Institute Learning Paths
Building and Maturing Your CX Program
Building and Maturing Your CX Program
Learn how the XM Operating Framework and Maturity Model applies to customer experience. Gain a deeper understanding of CX strategy and best practices across the 5 stages of CX maturity.
FREE
3 Courses
CustomerXM level-1-xm experience-institute New User On-Demand Courses On-Demand Videos Free XM Institute Learning Paths
Building and Maturing Your EX Program
Building and Maturing Your EX Program
Learn how the XM Operating Framework and Maturity Model applies to employee experience. Gain a deeper understanding of EX strategy and best practices across the 5 stages of EX maturity.
FREE
3 Courses
level-1-xm experience-institute New User On-Demand Courses On-Demand Videos Free XM Institute EmployeeXM Learning Paths
Getting Started with Patient Experience
Getting Started with Patient Experience
This three part learning journey is designed for anyone within the Healthcare industry that is new to XM and Qualtrics.
3 COURSES
experience-customer CustomerXM level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started Individual Courses Patient Experience Healthcare
Meet the Support Site
Meet the Support Site
This short video will explain what ​​​​the ​Qualtrics Support Site is and when to use it.
FREE
1 min
level-1-xm New User Free Individual Courses Quick Start
The XM Operating System for EmployeeXM
The XM Operating System for EmployeeXM
Learn about Qualtrics' powerful XM Operating System (XMos) and its three components: XiD, iQ Suite, and xFlows.
FREE
33 min
New User On-Demand Courses Free EmployeeXM blue-ex Workflows iQ XM Directory Best Practices Individual Courses English
Closing the Loop with Patients (Service Line)
Closing the Loop with Patients (Service Line)
Leverage ticketing to prioritize and respond to patient feedback
FREE
27 min
experience-customer CustomerXM level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started Patient Experience Healthcare
Effectively Leading Change in Your Organization
Effectively Leading Change in Your Organization
Lead change effectively in your organization using best practice methodology and principles.
FREE
25 min
experience-customer CustomerXM level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started Patient Experience Healthcare
Reporting on Your Insights
Reporting on Your Insights
Build comprehensive reports that present information that drives discussion and action on your research.
FREE
114 min
Certifications Domo - CME Experienced User On-Demand Courses Free CoreXM DesignXM black-cm Individual Courses
Understanding Your CX Feedback
Understanding Your CX Feedback
Learn to correctly interpret your data by understanding how feedback is displayed in Data & Analysis.
FREE
14 min
CustomerXM New User On-Demand Videos Free green-cx Individual Courses
Analyzing Customer Feedback with Text iQ
Analyzing Customer Feedback with Text iQ
Learn about the importance and meaning of text sentiment and create topics that categorize your text responses into easily understandable categories.
FREE
68 min
CustomerXM Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx iQ Individual Courses
Understanding Your EX Feedback
Understanding Your EX Feedback
Learn how to interpret your response data and better prepare it for further analysis by managing responses, using filters, and exporting raw data.
FREE
9 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Collecting Research Feedback
Collecting Research Feedback
Learn how to manage contacts and distribute your survey through different channels to engage your target audiences and drive response rates. Applies to Qualtrics CoreXM and DesignXM products.
FREE
14 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Sharing Your EX Project
Sharing Your EX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Managing EX Participants
Managing EX Participants
Efficiently manage and maintain employees within your EX program to provide a personalized experience based on employee information and reporting relationships.
FREE
91 min
Certifications Domo - EXE Experienced User On-Demand Courses Free EmployeeXM blue-ex Individual Courses
Introducing Employee Experience Programs
Introducing Employee Experience Programs
Independently create an Employee Experience program with a clear and strategic roadmap, underpinned by survey design best practices to measure the relevant outcome metrics.
FREE
128 min
Certifications Domo - EXE Experienced User On-Demand Courses Free EmployeeXM blue-ex Workflows Individual Courses
On-Demand Webinar - Launching a Survey
On-Demand Webinar - Launching a Survey
This training is designed to help you understand the methods of distribution available within Qualtrics, and which distribution methods best suit your needs.
FREE
60 min
CustomerXM level-1-xm New User Live Training Free BrandXM EmployeeXM CoreXM DesignXM registered-flag On-Demand Webinar Getting Started Individual Courses
Customizing Your Research Project
Customizing Your Research Project
Explore the advanced tools and features that allow you to tailor the survey experience of your respondents and improve your response collection. Applies to Qualtrics CoreXM and DesignXM products.
FREE
18 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Embedded Data Individual Courses
Sharing Your Research Project
Sharing Your Research Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues. Applies to Qualtrics CoreXM and DesignXM products.
FREE
7 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Managing a Customer Directory for Distribution
Managing a Customer Directory for Distribution
Learn to effectively communicate with your customers by creating and maintaining a singular platform for contacts.
FREE
89 min
CustomerXM Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Individual Courses
Customizing Your 360 Project
Customizing Your 360 Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
12 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Collecting EX Feedback
Collecting EX Feedback
Drive survey response rates by learning how to efficiently manage, distribute to, and communicate with, your participants.
FREE
19 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Reporting Your CX Feedback
Reporting Your CX Feedback
Design and customize dashboards that showcase your data in an easily digestible format for your internal teams.
FREE
45 min
CustomerXM New User On-Demand Videos Free green-cx Dashboards Individual Courses
Using Text iQ to Analyze Feedback
Using Text iQ to Analyze Feedback
Use Text iQ to form topics to understand what matters most to customers and take meaningful action.
FREE
38 min
CustomerXM Experienced User On-Demand Videos Free CoreXM DesignXM black-cm iQ Individual Courses
Configuring Your 360 Project
Configuring Your 360 Project
Create a multi-rater feedback project by discovering how to build projects, question types, and how to use basic logic.
FREE
21 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Automating CX Follow Ups
Automating CX Follow Ups
Notify your team when a customer interaction requires follow-up by utilizing Workflows & Tasks.
FREE
10 min
CustomerXM New User On-Demand Videos Free green-cx Workflows Individual Courses
Understanding Patient Survey Data
Understanding Patient Survey Data
Understand how to access and manage your collected raw data.
FREE
15 min
experience-customer CustomerXM level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started Patient Experience Healthcare
Designing a Relational Study
Designing a Relational Study
Develop a relational study that aids your organization in better understanding the ongoing relationships that customers have with you and what drives them.
FREE
38 min
CustomerXM Experienced User On-Demand Videos Free green-cx Individual Courses
Introducing Customer Experience Management
Introducing Customer Experience Management
Understand the Customer Experience Management discipline and learn to use the Qualtrics CX maturity model to assess and scale your program.
FREE
38 min
CustomerXM Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Individual Courses
(ARCHIVED) Designing a Digital Study
(ARCHIVED) Designing a Digital Study
Gauge customer experiences with your website and app by collecting feedback as customers browse.
FREE
31 min
CustomerXM Experienced User On-Demand Videos Free green-cx Individual Courses
Reporting EX Dashboard Data
Reporting EX Dashboard Data
Strategically present your employee feedback to highlight areas of improvement and drive meaningful action.
FREE
126 min
Certifications Domo - EXE Experienced User On-Demand Courses Free EmployeeXM blue-ex Dashboards Individual Courses Dashboard Viewer/Report Consumer
Distributing EX Projects
Distributing EX Projects
Effectively communicate with your employees to emphasize the value of their feedback and enhance employee listening.
FREE
26 min
Certifications Domo - EXE Experienced User On-Demand Courses Free EmployeeXM blue-ex Individual Courses
Building a Survey Project
Building a Survey Project
The survey is the backbone of Experience Management data collection, having a comprehensive understanding of the technology components of the Experience Management will help you produce quality projects leading to quality insights.
FREE
73 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Planning and Designing a Survey
Planning and Designing a Survey
The survey is the backbone of data collection for XM, a well designed survey will ensure you have the data you need to make decisions. This course describes the downstream impacts of the survey, and outlines the survey design best practices to ensure quality data.
FREE
38 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Distributing a Survey Project
Distributing a Survey Project
After building and publishing your survey, you are ready to send your survey to collect data. There are several Distribution methods available in Qualtrics, in this module we explore the most commonly used.
FREE
51 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Collecting 360 Feedback
Collecting 360 Feedback
Learn how to manage your participants and communicate with them to launch response collection.
FREE
21 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Exploring and Analyzing EX Data
Exploring and Analyzing EX Data
Organize and analyze your collected data to uncover new employee insights.
FREE
44 min
Certifications Domo - EXE Experienced User On-Demand Courses Free EmployeeXM blue-ex iQ Individual Courses
Driving Response Rates
Driving Response Rates
Obtain the data you need by implementing survey design and distribution methods that drive high response rates.
FREE
27 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
Building An Advanced Survey
Building An Advanced Survey
Learn about the question types, methodologies, and survey design tools necessary to create specialized research projects.
FREE
86 min
Certifications Domo - CME Experienced User On-Demand Courses Free CoreXM DesignXM black-cm Individual Courses
Understanding Your Research Feedback
Understanding Your Research Feedback
Explore the different ways to view and organize your data through managing results, recoding values, and exporting & importing response data. Applies to Qualtrics CoreXM and DesignXM products.
FREE
24 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Reporting Your Research Feedback
Reporting Your Research Feedback
Customize data visualizations with graphs and tables that display aggregate data in a comprehensive, shareable report. Applies to the Qualtrics CoreXM product.
FREE
12 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Communicating Findings Effectively
Communicating Findings Effectively
Compile your findings from your analysis and create effective action plans, reports, and dashboards.
FREE
26 min
CustomerXM Experienced User On-Demand Videos Free CoreXM DesignXM black-cm Individual Courses
Using Stats iQ to Analyze Data
Using Stats iQ to Analyze Data
Use Stats iQ to explore your customer data, discover relationships between drivers, and create new variables.
FREE
41 min
CustomerXM Experienced User On-Demand Videos Free CoreXM DesignXM experience-default black-cm iQ Individual Courses
Using Stats iQ to Identify Key Drivers
Using Stats iQ to Identify Key Drivers
Take what you know about Stats iQ and apply it to go deeper with regression to discover what drives your key outcomes.
FREE
33 min
CustomerXM Experienced User On-Demand Videos Free CoreXM DesignXM black-cm iQ Individual Courses
Examining Data with Crosstabs
Examining Data with Crosstabs
Learn to use Qualtrics' cross-tabulation tool to identify key relationships in your data
FREE
20 min
CustomerXM Experienced User On-Demand Videos Free DesignXM black-cm Individual Courses
Analyzing Patient Feedback with Text iQ
Analyzing Patient Feedback with Text iQ
Learn how analyze your collected data to uncover new patient insights using Text iQ
FREE
8 min
experience-customer CustomerXM level-1-xm On-Demand Courses On-Demand Videos Free experience-default Patient Experience Healthcare
Designing a Research Process
Designing a Research Process
Guide your organization towards insights by breaking down problems to define research questions that can be solved with Qualtrics.
FREE
16 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
Workflows
Workflows
This short video will explain what Workflows are and how to create them.
FREE
1 min
CustomerXM level-1-xm New User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM Workflows Individual Courses Quick Start
Meet the Qualtrics Community
Meet the Qualtrics Community
This short video will show you the Qualtrics Community and why to use it.
FREE
1 min
level-1-xm New User Free Individual Courses Quick Start
Meet XM Basecamp
Meet XM Basecamp
This short video will show you XM Basecamp and why to use it.
FREE
1 min
level-1-xm New User Free Individual Courses Quick Start
Identifying Experience Journeys
Identifying Experience Journeys
Learn how to use Experience Journeys to measure, visualize, and analyze the key experience data points along a customer journey
FREE
60 min
CustomerXM Experienced User On-Demand Courses Free green-cx Dashboards Individual Courses
Closing the Loop with Patients (Platform Admin)
Closing the Loop with Patients (Platform Admin)
Leverage ticketing and case management to rapidly prioritize and respond to patient feedback
FREE
22 min
experience-customer CustomerXM level-1-xm On-Demand Courses On-Demand Videos Free experience-default Brand Administration Getting Started Individual Courses Healthcare platform administration Patient Experience Healthcare
Implementing Best Practices in Dashboard Design
Implementing Best Practices in Dashboard Design
Provide the optimal dashboard experience for your viewers by learning how to cater to your audience, utilize design principles, and other associated best practices.
FREE
155 min
xz-new CustomerXM Experienced User On-Demand Courses Free green-cx Dashboards
Experience Management: A Brief Introduction
Experience Management: A Brief Introduction
Experience Management is changing the way businesses operate. Understanding the full landscape of an organization has never been more important or more accessible than it is now. Kick start your understanding of Experience Management with this introductory module.
FREE
27 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Creating Customer Experience Dashboards
Creating Customer Experience Dashboards
Build effective dashboards that visualize your CX data and inspire stakeholders to take action.
FREE
234 min
CustomerXM Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Dashboards Individual Courses
Reporting Survey Results with Results Dashboards
Reporting Survey Results with Results Dashboards
Once you have completed data collection for the survey, it is time to analyze and share the results to stakeholders. In this course, you will learn how Results Dashboards are structured in Qualtrics, and how you can customize these to communicate findings.
FREE
60 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Dashboards Dashboard Viewer/Report Consumer
Closing the Loop with Patients (PX Leader)
Closing the Loop with Patients (PX Leader)
Leverage ticketing to prioritize and respond to patient feedback
FREE
33 min
experience-customer CustomerXM level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started Patient Experience Healthcare
Understanding Survey Data
Understanding Survey Data
The raw data your survey collects is stored in Data & Analysis. Here you will have access to all Recorded Responses as well as Responses in Progress. In this course you will learn how to view and manage these responses.
FREE
37 min
CustomerXM Certifications level-1-xm Domo - QPE New User On-Demand Courses Free BrandXM EmployeeXM CoreXM DesignXM Individual Courses
Exploring and Analyzing Your Data
Exploring and Analyzing Your Data
Learn how to prepare your data and then analyze it with powerful tools to uncover meaningful insights.
FREE
142 min
Certifications Domo - CME Experienced User On-Demand Courses Free CoreXM DesignXM black-cm iQ Individual Courses
Capturing Customer Experience Metrics
Capturing Customer Experience Metrics
Learn strategies for identifying the appropriate customer experience metrics to achieve your program goals and applying survey design best practices.
FREE
90 min
CustomerXM Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Individual Courses
E-­Commerce Experience Optimization
E-­Commerce Experience Optimization
Learn about this pre-built Digital CX program that uses best practices to help you understand customer needs and preferences, leading to insights that can improve customer conversion and retention.
FREE
27 min
experience-customer CustomerXM Free Digital Feedback
An Introduction to Brand Tracking in Qualtrics
An Introduction to Brand Tracking in Qualtrics
In this course, you will learn how Brand Tracking relates to Brand Experience Management, the key brand indicators measured in Brand Tracking, how to plan and set up your Brand Tracker in Qualtrics, and navigating the project once set up.
FREE
54 min
New User On-Demand Courses Free BrandXM purple-bx Individual Courses
Customizing Survey Experiences
Customizing Survey Experiences
Learn how to utilize the tools necessary to build a complex survey that meets the needs of your research and improves response quality.
FREE
100 min
Certifications Domo - CME Experienced User On-Demand Courses Free CoreXM DesignXM black-cm Embedded Data Individual Courses
Live Webinar - Designing a Survey
Live Webinar - Designing a Survey
This training is designed for anyone new to the discipline of XM and the Qualtrics platform. Learn how to confidently design a survey, based on best practice methodologies, and configure survey logic and settings to create a personalized experience.
FREE
60 min
CustomerXM level-1-xm New User Live Training Free BrandXM CoreXM DesignXM registered-flag Upcoming Live Webinar Getting Started Individual Courses
Managing Users & Permissions on Your Healthcare Brand
Managing Users & Permissions on Your Healthcare Brand
Learn about the skills and tools that will help you manage your organization’s Qualtrics users.
FREE
22 min
experience-customer CustomerXM level-1-xm On-Demand Courses On-Demand Videos Free experience-default Brand Administration Getting Started Individual Courses Healthcare platform administration Patient Experience Healthcare
Planning Events
Planning Events
Get the most out of Qualtrics by learning how to coordinate schedules for upcoming team events and upcoming meetings.
FREE
16 min
On-Demand Videos Free CoreXM DesignXM black-cm Individual Courses English
Automating Forms
Automating Forms
Improve internal efficiencies by creating support forms to track and respond to requests.
FREE
6 min
On-Demand Videos Free CoreXM DesignXM black-cm Individual Courses English
On-Demand Webinar - Launching a Website Feedback Program
On-Demand Webinar - Launching a Website Feedback Program
This training is designed to introduce you to setting up programs that allow you to collect feedback through surveys deployed directly from your digital platforms, both website and app.
FREE
60 min
CustomerXM Live Training Free green-cx Digital Feedback registered-flag On-Demand Webinar Individual Courses
The Catalog & How to Use it
The Catalog & How to Use it
This short video will show you how to use the Qualtrics Catalog to your advantage when creating new Projects.
FREE
2 min
CustomerXM level-1-xm New User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM Individual Courses Quick Start
The Homepage & How to Use it
The Homepage & How to Use it
This short video will show you the capabilities of the Qualtrics Homepage and how to customize it to your liking.
FREE
2 min
CustomerXM level-1-xm New User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM Individual Courses Quick Start
The XM Operating System for DesignXM
The XM Operating System for DesignXM
Learn about Qualtrics' powerful XM Operating System (XMos) and its three components: XiD, iQ Suite, and xFlows.
FREE
33 min
New User On-Demand Courses Free CoreXM DesignXM black-cm Workflows iQ XM Directory Best Practices Individual Courses English
Customizing Your CX Project
Customizing Your CX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual customer and styling your project with appropriate branding.
FREE
13 min
CustomerXM New User On-Demand Videos Free green-cx Embedded Data Individual Courses
Designing a Transactional Study
Designing a Transactional Study
Develop a transactional study that listens to your customers at a specific touchpoint, and allows you to hone in on a particular event or stage in their experience with your organization.
FREE
37 min
CustomerXM Experienced User On-Demand Videos Free green-cx Individual Courses
Understanding Customer Data
Understanding Customer Data
Planning your analysis and learn how to track trends and collect insights by viewing your organizations’ dashboards.
FREE
22 min
CustomerXM Experienced User On-Demand Videos Free DesignXM green-cx Individual Courses
Using the Well-being at Work Solution
Using the Well-being at Work Solution
Learn how to use the pre-built ‘Well-being at Work’ Solution to capture important feedback pertaining to employee well-being and resilience, and take action to help manage the various pressures faced in the workplace.
FREE
46 min
experience-employee Experienced User On-Demand Courses Free EmployeeXM blue-ex Individual Courses
Distributing to Your Target Audiences
Distributing to Your Target Audiences
Learn how to manage a directory of panelists and collect effective feedback from it through various communication methods.
FREE
80 min
Certifications Domo - CME Experienced User On-Demand Courses Free CoreXM DesignXM black-cm XM Directory Individual Courses
Reporting Your EX Feedback
Reporting Your EX Feedback
Drive organization-wide adoption of dashboards and reports by learning how to create comprehensive charts, graphs, and tables.
FREE
45 min
New User On-Demand Videos Free EmployeeXM blue-ex Dashboards Individual Courses
Reporting Your 360 Feedback
Reporting Your 360 Feedback
Display your data by learning how to create individualized, easily digestible subject reports for your employees.
FREE
16 min
New User On-Demand Videos Free EmployeeXM blue-ex Dashboards Individual Courses
Sampling the Right Audience
Sampling the Right Audience
Ensure you distribute your survey to the optimal number of respondents from the right audience so you can be confident in your data.
FREE
30 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
Community Connect
Community Connect
Qualtrics’ Community Connect event is a virtual meetup designed for Qualtrics users to collaborate, share ideas, and discuss challenges and solutions.
FREE
45 min
CustomerXM level-1-xm Live Training Free BrandXM ProductXM EmployeeXM CoreXM DesignXM registered-flag Upcoming Live Webinar Individual Courses English Community Connect
On-Demand Webinar - Using Stats iQ in a Research Setting
On-Demand Webinar - Using Stats iQ in a Research Setting
Join us as product manager Pritam Mathivanan explores how to leverage Stats iQ and R-Code Cards in a research setting.
FREE
60 min
Live Training Free BrandXM CoreXM DesignXM black-cm registered-flag On-Demand Webinar Individual Courses English
Minimizing Survey Fatigue and Bias
Minimizing Survey Fatigue and Bias
Implement survey design best practices to collect high quality data by minimizing bias and respondent survey fatigue.
FREE
33 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
Projects vs. Programs
Projects vs. Programs
This short video will show you the difference between a project and program in Qualtrics.
FREE
2 min
CustomerXM level-1-xm New User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM Individual Courses Quick Start
Closing the Loop with Customers
Closing the Loop with Customers
Leverage ticketing and case management to rapidly prioritize and respond to customer feedback.
FREE
61 min
CustomerXM Certifications Domo - CXE Experienced User On-Demand Courses Free green-cx Workflows Individual Courses
Managing Your Patient Experience Surveys
Managing Your Patient Experience Surveys
Manage surveys that check in on your patients and understand their experiences with your healthcare organization
FREE
11 min
experience-customer CustomerXM level-1-xm On-Demand Courses On-Demand Videos Free experience-default Brand Administration Getting Started Individual Courses Healthcare platform administration Patient Experience Healthcare
Managing Brand Tracking Dashboards
Managing Brand Tracking Dashboards
In this course, you will learn about the fundamentals of managing a Brand Tracking Dashboard in Qualtrics.
FREE
176 min
Experienced User On-Demand Courses Free BrandXM purple-bx Dashboards Individual Courses
On-Demand Webinar - Analyzing Data
On-Demand Webinar - Analyzing Data
This training is designed to help you understand how to manage and analyze your collected data. Learn how to use the iQ suite to effectively analyze your data and draw insights.
FREE
60 min
CustomerXM level-1-xm New User Live Training Free BrandXM EmployeeXM CoreXM DesignXM registered-flag On-Demand Webinar Getting Started Individual Courses
Becoming an Effective EX Administrator
Becoming an Effective EX Administrator
Learn about the skills and tools that will help you manage your organization’s EX Qualtrics users.
FREE
31 min
Experienced User On-Demand Videos Free EmployeeXM blue-ex Brand Administration Individual Courses
Configuring Your Research Project
Configuring Your Research Project
Learn survey building fundamentals by creating questions and answer choices that engage respondents. Applies to Qualtrics CoreXM and DesignXM products.
FREE
25 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Live Webinar - Reporting in Qualtrics
Live Webinar - Reporting in Qualtrics
This training is designed to help you effectively report your data and share it with necessary stakeholders. Learn how to design and customize your reports and dashboards to effectively tell a story.
FREE
60 min
CustomerXM level-1-xm New User Live Training Free BrandXM CoreXM DesignXM registered-flag Upcoming Live Webinar Getting Started Individual Courses
Testing Knowledge
Testing Knowledge
Learn to test team members' or customers' knowledge through distributed quizzes, and short surveys.
FREE
13 min
On-Demand Videos Free CoreXM DesignXM black-cm Individual Courses English
Building and Sharing a Dashboard
Building and Sharing a Dashboard
Learn how to use Qualtrics to build a beautiful dashboard that effectively communicates insights from your CX programs to your entire organization.
FREE
82 min
CustomerXM Experienced User On-Demand Videos Free green-cx Dashboards Individual Courses
Using Dashboards to Report Patient Feedback
Using Dashboards to Report Patient Feedback
Maintain dashboards that visualize your Patient Experience data and grant access to the relevant stakeholders
FREE
21 min
experience-customer CustomerXM level-1-xm experience-brand On-Demand Courses On-Demand Videos Free Patient Experience Healthcare Dashboard Viewer/Report Consumer
Mastering the XM Directory
Mastering the XM Directory
Learn how to use the XM Directory to your advantage by organizing all of your respondent communications under one efficient system.
FREE
62 min
experience-customer CustomerXM On-Demand Courses On-Demand Videos Free experience-default green-cx XM Directory Individual Courses
Sharing Your CX Project
Sharing Your CX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
CustomerXM New User On-Demand Videos Free green-cx Individual Courses
Brand Administration Basics
Brand Administration Basics
This short video will show Brand Admins the tools available to them in Qualtrics and how to access them.
FREE
CustomerXM level-1-xm New User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM Brand Administration Individual Courses Quick Start
Configuring Your CX Project
Configuring Your CX Project
Learn survey building fundamentals by creating questions and answer choices that engage customers.
FREE
22 min
CustomerXM New User On-Demand Videos Free green-cx Individual Courses
The XM Operating System for CustomerXM
The XM Operating System for CustomerXM
Learn about Qualtrics' powerful XM Operating System (XMos) and its three components: XiD, iQ Suite, and xFlows.
FREE
33 min
CustomerXM New User On-Demand Courses Free green-cx Workflows iQ XM Directory Best Practices Individual Courses English
Customizing Your EX Project
Customizing Your EX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
10 min
New User On-Demand Videos Free EmployeeXM blue-ex Embedded Data Individual Courses
Configuring Your EX Project
Configuring Your EX Project
Create an engaging employee experience project by discovering how to build projects, questions types, and how to use basic logic.
FREE
21 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Understanding Your 360 Feedback
Understanding Your 360 Feedback
Learn how to interpret your response data and better prepare for reporting by managing responses, using filters, and exporting raw data.
FREE
10 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
XM Directory
XM Directory
This short video will explain what the XM Directory is and the advantages of using it.
FREE
2 min
CustomerXM New User On-Demand Videos Free green-cx Individual Courses Quick Start
Using Your Patient Experience Dashboard
Using Your Patient Experience Dashboard
Learn how to navigate your dashboard so that you can effectively monitor patient feedback and identify areas for improvement
FREE
16 min
experience-customer CustomerXM level-1-xm On-Demand Courses On-Demand Videos Free experience-default Getting Started Patient Experience Healthcare Dashboard Viewer/Report Consumer
Applying Best Practices in Questionnaire Design
Applying Best Practices in Questionnaire Design
Master the art of survey building by implementing fundamental best practices that all researchers must know in order to collect high quality data.
FREE
29 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
Becoming an Effective Brand Administrator
Becoming an Effective Brand Administrator
Learn about the skills and tools that will help you manage your organization’s Qualtrics users.
FREE
33 min
CustomerXM level-1-xm Experienced User On-Demand Videos Free BrandXM ProductXM CoreXM DesignXM Brand Administration Individual Courses
Managing a Contact Directory for Distribution of Patient Experience Surveys
Managing a Contact Directory for Distribution of Patient Experience Surveys
Learn how to effectively communicate with your patients by maintaining a singular platform for contacts.
FREE
31 min
experience-customer CustomerXM level-1-xm On-Demand Courses On-Demand Videos Free experience-default Brand Administration Getting Started Patient Experience Healthcare
Collecting CX Feedback
Collecting CX Feedback
Launch your project successfully by determining the appropriate distribution channel.
FREE
25 min
CustomerXM New User On-Demand Videos Free green-cx XM Directory Individual Courses
On-Demand Webinar - Utilizing Qualtrics for DE&I
On-Demand Webinar - Utilizing Qualtrics for DE&I
Join the Qualtrics Education team to learn more about how to utilize Qualtrics to help your education organization reach its DE&I goals in this previously recorded webinar.
FREE
60 min
Live Training Free EmployeeXM Education blue-ex registered-flag On-Demand Webinar Individual Courses
On-Demand Webinar - The What, Why and How of EX Action Planning
On-Demand Webinar - The What, Why and How of EX Action Planning
Learn why creating a culture of action is critical for cultivating an exceptional employee experience, and how to execute.
FREE
85 min
Live Training Free EmployeeXM blue-ex registered-flag On-Demand Webinar Best Practices Individual Courses English
Utilizing Frontline Feedback in Customer Experience
Utilizing Frontline Feedback in Customer Experience
Learn how to create a Frontline Feedback Project and report on this feedback in your Dashboard.
FREE
30 min
CustomerXM Experienced User On-Demand Courses Free green-cx Individual Courses
Utilizing Qualtrics Workflows
Utilizing Qualtrics Workflows
Learn how to use Workflows to trigger tasks and act on feedback
FREE
23 min
Free CoreXM DesignXM black-cm Workflows Individual Courses
Relationship Health Program
Relationship Health Program
Learn how to build the automated CX Relationship Health Program that enables organizations to continuously measure and manage the health of customer relationships.
FREE
67 min
CustomerXM Experienced User On-Demand Courses Free green-cx Workflows Dashboards Individual Courses
Sharing Your 360 Project
Sharing Your 360 Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Live Webinar - Launching a Survey
Live Webinar - Launching a Survey
Learn the methods of distribution available within Qualtrics, and which distribution methods best suit your needs.
FREE
60 min
CustomerXM level-1-xm New User Live Training Free BrandXM CoreXM DesignXM registered-flag Upcoming Live Webinar Getting Started Individual Courses
Maintaining Patient Experience Dashboards
Maintaining Patient Experience Dashboards
Maintain dashboards that visualize your Patient Experience data and grant access to the relevant stakeholders
FREE
20 min
experience-customer CustomerXM level-1-xm On-Demand Courses On-Demand Videos Free experience-default Brand Administration Getting Started Individual Courses Healthcare platform administration Patient Experience Healthcare Dashboard Viewer/Report Consumer
On-Demand Webinar - Community Connect - XM Community Member Spotlight Series
On-Demand Webinar - Community Connect - XM Community Member Spotlight Series
This virtual XM Community Member Spotlight Interview series will feature a Community member in discussion with an XM Community admin. We'll discuss the customer's journey to Qualtrics, how they found the Community, the most important lessons they've learned (or shared) on the Community, and their favorite tips and tricks for using any of our Qualtrics products.
FREE
140 min
CustomerXM level-1-xm Live Training Free BrandXM EmployeeXM CoreXM DesignXM registered-flag On-Demand Webinar Individual Courses English Community Connect XM Community Learn Qualtrics Live
Live Webinar - Analyzing Data
Live Webinar - Analyzing Data
This training is designed to help you understand how to manage and analyze your collected data. Learn how to use the iQ suite to effectively analyze your data and draw insights.
FREE
60 min
CustomerXM level-1-xm New User Live Training Free BrandXM CoreXM DesignXM registered-flag Upcoming Live Webinar Getting Started Individual Courses
Qualtrics Live Private Training
Qualtrics Live Private Training
Grow your Qualtrics knowledge rapidly with Live Training services.
FREE
featured CustomerXM level-1-xm New User Experienced User Live Training Premium CoreXM registered-flag Individual Courses
Learn Qualtrics Live
Learn Qualtrics Live
Join us in a webinar focusing on the most up-to-date Qualtrics best practices. Join a "breakout" room styled event to get access to Qualtrics Experts on a topic most suited to your project!
FREE
75 min
CustomerXM level-1-xm Live Training Free EmployeeXM CoreXM DesignXM registered-flag Upcoming Live Webinar Individual Courses English Learn Qualtrics Live
On-Demand Webinar - Automating Processes with Qualtrics Workflows
On-Demand Webinar - Automating Processes with Qualtrics Workflows
Join Qualtrics and San Mateo County’s Public Health Department for a demonstration on designing and implementing Workflows to automate processes and drive action within Qualtrics programs. San Mateo County will provide an overview of their Rapid Health Assessment solution, and Qualtrics will demonstrate how to create Workflows in the platform.
FREE
60 min
CustomerXM level-1-xm Live Training Free CoreXM DesignXM Public Sector registered-flag On-Demand Webinar Individual Courses
On-Demand Webinar - Reporting in Qualtrics
On-Demand Webinar - Reporting in Qualtrics
This training is designed to help you effectively report your data and share it with necessary stakeholders. Learn how to design and customize your reports and dashboards to effectively tell a story.
FREE
60 min
CustomerXM level-1-xm New User Live Training Free BrandXM EmployeeXM CoreXM DesignXM registered-flag On-Demand Webinar Getting Started Individual Courses
On-Demand Webinar - Building Website Intercepts for the Public Sector
On-Demand Webinar - Building Website Intercepts for the Public Sector
Join our public sector Customer Success team to learn how to create website intercepts, and leverage dashboards and actions to close the loop across departments and stakeholders.
FREE
60 min
CustomerXM level-1-xm Live Training Free CoreXM Public Sector Digital Feedback registered-flag On-Demand Webinar Best Practices Individual Courses
On-Demand Webinar - CoreXM & DesignXM Product Innovation
On-Demand Webinar - CoreXM & DesignXM Product Innovation
Join this session to hear about the latest updates and innovations from the Qualtrics CoreXM and DesignXM product experts.
FREE
40 min
Live Training Free CoreXM DesignXM black-cm registered-flag On-Demand Webinar Product Innovations Individual Courses
On-Demand Webinar - Regional trends in Net Promoter® Score (NPS®) and How to Progress Your Program
On-Demand Webinar - Regional trends in Net Promoter® Score (NPS®) and How to Progress Your Program
Companies hang a lot on their Net Promoter® Score (NPS®). But did you know the scores people give are influenced by where they live? Join Moira Dorsey, XM Catalyst with XM Institute, as she discusses the results of our global study exploring how consumers from different regions answer the NPS question and how you can build a stronger NPS program.
FREE
60 min
CustomerXM Live Training Free XM Institute green-cx registered-flag On-Demand Webinar Thought Leadership Individual Courses English
On-Demand Webinar - Community Connect - Meet the Qualtrics Team
On-Demand Webinar - Community Connect - Meet the Qualtrics Team
As part of Community Connect, we'll be featuring Qualtrics team members and introducing their important work to you. You'll gain insights into the inner workings of Qualtrics, how our team members live out the value of being "customer obsessed," and also have the chance to ask questions!
FREE
90 min
CustomerXM level-1-xm Live Training Free BrandXM EmployeeXM CoreXM DesignXM registered-flag On-Demand Webinar Individual Courses English Community Connect
On-Demand Webinar - Getting Started with EmployeeXM
On-Demand Webinar - Getting Started with EmployeeXM
Learn to build an Employee Engagement, Lifecycle and Pulse project in this on-demand webinar. We cover how to design and launch your survey, and visualize your data with Dashboards.
FREE
60 min
New User Live Training Free EmployeeXM blue-ex registered-flag On-Demand Webinar Getting Started Individual Courses English
On-Demand Webinar - Designing a Survey
On-Demand Webinar - Designing a Survey
This training is designed for anyone new to the discipline of XM and the Qualtrics platform. Learn how to confidently design a survey, based on best practice methodologies, and configure survey logic and settings to create a personalized experience.
FREE
60 min
CustomerXM level-1-xm New User Live Training Free BrandXM EmployeeXM CoreXM DesignXM registered-flag On-Demand Webinar Getting Started Individual Courses
On-Demand - Qualtrics for K-12 Education Series
On-Demand - Qualtrics for K-12 Education Series
Learn how other districts and schools are using Qualtrics. This four-part series covers common ways that K-12 organizations use Qualtrics, how to begin utilizing key Qualtrics features, and best practices for deploying Qualtrics in education.
FREE
240 min
CustomerXM level-1-xm Live Training Free CoreXM DesignXM Education registered-flag Upcoming Live Webinar Best Practices Individual Courses English
On-Demand Webinar - EmployeeXM Product Innovation
On-Demand Webinar - EmployeeXM Product Innovation
Join this session to hear about the latest updates to your Qualtrics EX solution.
FREE
25 min
Live Training Free EmployeeXM blue-ex registered-flag On-Demand Webinar Product Innovations Individual Courses
Six XM Competencies for CX
Six XM Competencies for CX
In this unit, learn about the 6 XM competencies and 20 XM skills and how to apply them to drive the right actions in your CX program.
FREE
137 min
CustomerXM level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Maturing Your CX Program
Maturing Your CX Program
In this unit, learn about the 5 stages of XM maturity, recommendations for getting started and then expanding your maturity journey, and how to use the competency and maturity assessment to drive alignment and support for your CX journey.
FREE
32 min
CustomerXM level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Understanding Customer Experience
Understanding Customer Experience
This unit introduces the discipline of customer experience management, explains how humans process their experiences, and explores CX in action as it helps an organization measure and improve.
FREE
36 min
CustomerXM level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Fundamentals of Human Experiences
Fundamentals of Human Experiences
Learn about the Human Experience Cycle, a model for understanding how people process experiences and how that impacts their future behaviors.
FREE
30 min
level-1-xm On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Humanizing XM
Humanizing XM
This course takes a closer look at what makes human beings so complex - from the essential characteristics that shape how people think and behave to the heuristics people draw on when relying on intuitive thinking when making decisions.
FREE
38 min
level-1-xm On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Designing for Human Beings
Designing for Human Beings
In this course, take what you learn and apply it to designing better human experiences by using tactics to establish deep empathy, create positive memories, and facilitate intuitive decisions.
FREE
63 min
level-1-xm On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Maturing Your EX Program
Maturing Your EX Program
In this unit, learn about the 5 stages of XM maturity, recommendations for getting started and then expanding your maturity journey, and how to use the competency and maturity assessment to drive alignment and support for your EX journey.
FREE
33 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute EmployeeXM Individual Courses
Understanding Employee Experience
Understanding Employee Experience
This unit introduces the discipline of employee experience management, explains how humans process their experiences, and explores EX in action as it helps an organization measure and improve.
FREE
31 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute EmployeeXM Individual Courses
Six XM Competencies for EX
Six XM Competencies for EX
In this unit, learn about the 6 XM competencies and 20 XM skills and how to apply them to drive the right actions in your EX program.
FREE
111 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute EmployeeXM Individual Courses
Maturing Your XM Program
Maturing Your XM Program
Learn about the five stages of XM maturity, recommendations for maturing an XM program through each stage, and how XM expands across an organization through XM Diffusion Cycles.
FREE
22 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
The XM Operating Framework
The XM Operating Framework
Dive deeper into the XM Operating Framework to learn about the 6 XM competencies and 20 XM skills, the four characteristics of an XM culture, and the essential capabilities of XM technology.
FREE
53 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Introduction to Experience Management
Introduction to Experience Management
Gain an introduction to the discipline of experience management (XM), learn about how humans process experiences, and explore the critical capabilities XM enables in organizations.
FREE
41 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Six XM Competencies for CX
Six XM Competencies for CX
In this unit, learn about the 6 XM competencies and 20 XM skills and how to apply them to drive the right actions in your CX program.
FREE
137 min
CustomerXM level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Maturing Your CX Program
Maturing Your CX Program
In this unit, learn about the 5 stages of XM maturity, recommendations for getting started and then expanding your maturity journey, and how to use the competency and maturity assessment to drive alignment and support for your CX journey.
FREE
32 min
CustomerXM level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Understanding Customer Experience
Understanding Customer Experience
This unit introduces the discipline of customer experience management, explains how humans process their experiences, and explores CX in action as it helps an organization measure and improve.
FREE
36 min
CustomerXM level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Customizing Your EX Project
Customizing Your EX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
10 min
New User On-Demand Videos Free EmployeeXM blue-ex Embedded Data Individual Courses
Understanding Your EX Feedback
Understanding Your EX Feedback
Learn how to interpret your response data and better prepare it for further analysis by managing responses, using filters, and exporting raw data.
FREE
9 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Collecting EX Feedback
Collecting EX Feedback
Drive survey response rates by learning how to efficiently manage, distribute to, and communicate with, your participants.
FREE
19 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Sharing Your EX Project
Sharing Your EX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Configuring Your EX Project
Configuring Your EX Project
Create an engaging employee experience project by discovering how to build projects, questions types, and how to use basic logic.
FREE
21 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Reporting Your EX Feedback
Reporting Your EX Feedback
Drive organization-wide adoption of dashboards and reports by learning how to create comprehensive charts, graphs, and tables.
FREE
45 min
New User On-Demand Videos Free EmployeeXM blue-ex Dashboards Individual Courses
Customizing Your CX Project
Customizing Your CX Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual customer and styling your project with appropriate branding.
FREE
13 min
CustomerXM New User On-Demand Videos Free green-cx Embedded Data Individual Courses
Sharing Your CX Project
Sharing Your CX Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
CustomerXM New User On-Demand Videos Free green-cx Individual Courses
Configuring Your CX Project
Configuring Your CX Project
Learn survey building fundamentals by creating questions and answer choices that engage customers.
FREE
22 min
CustomerXM New User On-Demand Videos Free green-cx Individual Courses
Automating CX Follow Ups
Automating CX Follow Ups
Notify your team when a customer interaction requires follow-up by utilizing Workflows & Tasks.
FREE
10 min
CustomerXM New User On-Demand Videos Free green-cx Workflows Individual Courses
Collecting CX Feedback
Collecting CX Feedback
Launch your project successfully by determining the appropriate distribution channel.
FREE
25 min
CustomerXM New User On-Demand Videos Free green-cx XM Directory Individual Courses
Understanding Your CX Feedback
Understanding Your CX Feedback
Learn to correctly interpret your data by understanding how feedback is displayed in Data & Analysis.
FREE
14 min
CustomerXM New User On-Demand Videos Free green-cx Individual Courses
Reporting Your CX Feedback
Reporting Your CX Feedback
Design and customize dashboards that showcase your data in an easily digestible format for your internal teams.
FREE
45 min
CustomerXM New User On-Demand Videos Free green-cx Dashboards Individual Courses
Fundamentals of Human Experiences
Fundamentals of Human Experiences
Learn about the Human Experience Cycle, a model for understanding how people process experiences and how that impacts their future behaviors.
FREE
30 min
level-1-xm On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Humanizing XM
Humanizing XM
This course takes a closer look at what makes human beings so complex - from the essential characteristics that shape how people think and behave to the heuristics people draw on when relying on intuitive thinking when making decisions.
FREE
38 min
level-1-xm On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Designing for Human Beings
Designing for Human Beings
In this course, take what you learn and apply it to designing better human experiences by using tactics to establish deep empathy, create positive memories, and facilitate intuitive decisions.
FREE
63 min
level-1-xm On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Maturing Your EX Program
Maturing Your EX Program
In this unit, learn about the 5 stages of XM maturity, recommendations for getting started and then expanding your maturity journey, and how to use the competency and maturity assessment to drive alignment and support for your EX journey.
FREE
33 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute EmployeeXM Individual Courses
Understanding Employee Experience
Understanding Employee Experience
This unit introduces the discipline of employee experience management, explains how humans process their experiences, and explores EX in action as it helps an organization measure and improve.
FREE
31 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute EmployeeXM Individual Courses
Six XM Competencies for EX
Six XM Competencies for EX
In this unit, learn about the 6 XM competencies and 20 XM skills and how to apply them to drive the right actions in your EX program.
FREE
111 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute EmployeeXM Individual Courses
Reporting Your 360 Feedback
Reporting Your 360 Feedback
Display your data by learning how to create individualized, easily digestible subject reports for your employees.
FREE
16 min
New User On-Demand Videos Free EmployeeXM blue-ex Dashboards Individual Courses
Configuring Your 360 Project
Configuring Your 360 Project
Create a multi-rater feedback project by discovering how to build projects, question types, and how to use basic logic.
FREE
21 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Collecting 360 Feedback
Collecting 360 Feedback
Learn how to manage your participants and communicate with them to launch response collection.
FREE
21 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Understanding Your 360 Feedback
Understanding Your 360 Feedback
Learn how to interpret your response data and better prepare for reporting by managing responses, using filters, and exporting raw data.
FREE
10 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Customizing Your 360 Project
Customizing Your 360 Project
Drive higher response rates and avoid survey fatigue by tailoring the survey experience to each individual employee and styling your project with appropriate branding.
FREE
12 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Sharing Your 360 Project
Sharing Your 360 Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues.
FREE
7 min
New User On-Demand Videos Free EmployeeXM blue-ex Individual Courses
Configuring Your Research Project
Configuring Your Research Project
Learn survey building fundamentals by creating questions and answer choices that engage respondents. Applies to Qualtrics CoreXM and DesignXM products.
FREE
25 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Understanding Your Research Feedback
Understanding Your Research Feedback
Explore the different ways to view and organize your data through managing results, recoding values, and exporting & importing response data. Applies to Qualtrics CoreXM and DesignXM products.
FREE
24 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Customizing Your Research Project
Customizing Your Research Project
Explore the advanced tools and features that allow you to tailor the survey experience of your respondents and improve your response collection. Applies to Qualtrics CoreXM and DesignXM products.
FREE
18 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Embedded Data Individual Courses
Sharing Your Research Project
Sharing Your Research Project
Save time by storing frequently used content in libraries and working collaboratively on projects with colleagues. Applies to Qualtrics CoreXM and DesignXM products.
FREE
7 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Reporting Your Research Feedback
Reporting Your Research Feedback
Customize data visualizations with graphs and tables that display aggregate data in a comprehensive, shareable report. Applies to the Qualtrics CoreXM product.
FREE
12 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Collecting Research Feedback
Collecting Research Feedback
Learn how to manage contacts and distribute your survey through different channels to engage your target audiences and drive response rates. Applies to Qualtrics CoreXM and DesignXM products.
FREE
14 min
New User On-Demand Videos Free BrandXM CoreXM DesignXM black-cm Individual Courses
Maturing Your XM Program
Maturing Your XM Program
Learn about the five stages of XM maturity, recommendations for maturing an XM program through each stage, and how XM expands across an organization through XM Diffusion Cycles.
FREE
22 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
The XM Operating Framework
The XM Operating Framework
Dive deeper into the XM Operating Framework to learn about the 6 XM competencies and 20 XM skills, the four characteristics of an XM culture, and the essential capabilities of XM technology.
FREE
53 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Introduction to Experience Management
Introduction to Experience Management
Gain an introduction to the discipline of experience management (XM), learn about how humans process experiences, and explore the critical capabilities XM enables in organizations.
FREE
41 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Minimizing Survey Fatigue and Bias
Minimizing Survey Fatigue and Bias
Implement survey design best practices to collect high quality data by minimizing bias and respondent survey fatigue.
FREE
33 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
Sampling the Right Audience
Sampling the Right Audience
Ensure you distribute your survey to the optimal number of respondents from the right audience so you can be confident in your data.
FREE
30 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
Designing a Research Process
Designing a Research Process
Guide your organization towards insights by breaking down problems to define research questions that can be solved with Qualtrics.
FREE
16 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
Applying Best Practices in Questionnaire Design
Applying Best Practices in Questionnaire Design
Master the art of survey building by implementing fundamental best practices that all researchers must know in order to collect high quality data.
FREE
29 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
Driving Response Rates
Driving Response Rates
Obtain the data you need by implementing survey design and distribution methods that drive high response rates.
FREE
27 min
CustomerXM Experienced User On-Demand Videos Free BrandXM ProductXM EmployeeXM CoreXM DesignXM black-cm Individual Courses
Six XM Competencies for CX
Six XM Competencies for CX
In this unit, learn about the 6 XM competencies and 20 XM skills and how to apply them to drive the right actions in your CX program.
FREE
137 min
CustomerXM level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Maturing Your CX Program
Maturing Your CX Program
In this unit, learn about the 5 stages of XM maturity, recommendations for getting started and then expanding your maturity journey, and how to use the competency and maturity assessment to drive alignment and support for your CX journey.
FREE
32 min
CustomerXM level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Understanding Customer Experience
Understanding Customer Experience
This unit introduces the discipline of customer experience management, explains how humans process their experiences, and explores CX in action as it helps an organization measure and improve.
FREE
36 min
CustomerXM level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Fundamentals of Human Experiences
Fundamentals of Human Experiences
Learn about the Human Experience Cycle, a model for understanding how people process experiences and how that impacts their future behaviors.
FREE
30 min
level-1-xm On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Humanizing XM
Humanizing XM
This course takes a closer look at what makes human beings so complex - from the essential characteristics that shape how people think and behave to the heuristics people draw on when relying on intuitive thinking when making decisions.
FREE
38 min
level-1-xm On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Designing for Human Beings
Designing for Human Beings
In this course, take what you learn and apply it to designing better human experiences by using tactics to establish deep empathy, create positive memories, and facilitate intuitive decisions.
FREE
63 min
level-1-xm On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Maturing Your EX Program
Maturing Your EX Program
In this unit, learn about the 5 stages of XM maturity, recommendations for getting started and then expanding your maturity journey, and how to use the competency and maturity assessment to drive alignment and support for your EX journey.
FREE
33 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute EmployeeXM Individual Courses
Understanding Employee Experience
Understanding Employee Experience
This unit introduces the discipline of employee experience management, explains how humans process their experiences, and explores EX in action as it helps an organization measure and improve.
FREE
31 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute EmployeeXM Individual Courses
Six XM Competencies for EX
Six XM Competencies for EX
In this unit, learn about the 6 XM competencies and 20 XM skills and how to apply them to drive the right actions in your EX program.
FREE
111 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute EmployeeXM Individual Courses
Maturing Your XM Program
Maturing Your XM Program
Learn about the five stages of XM maturity, recommendations for maturing an XM program through each stage, and how XM expands across an organization through XM Diffusion Cycles.
FREE
22 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
The XM Operating Framework
The XM Operating Framework
Dive deeper into the XM Operating Framework to learn about the 6 XM competencies and 20 XM skills, the four characteristics of an XM culture, and the essential capabilities of XM technology.
FREE
53 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses
Introduction to Experience Management
Introduction to Experience Management
Gain an introduction to the discipline of experience management (XM), learn about how humans process experiences, and explore the critical capabilities XM enables in organizations.
FREE
41 min
level-1-xm New User On-Demand Courses On-Demand Videos Free XM Institute Individual Courses

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