Closing the Loop with Patients (PX Leader)

Closing the Loop with Patients (PX Leader)

Leverage ticketing to prioritize and respond to patient feedback

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Curriculum27 min

  • Introduction to Closed-Loop Feedback (Patient Experience Leader)
  • Defining Closed Loop Feedback 3 min
  • The Purpose of Closed-Loop Feedback 3 min
  • Managing Your Assigned Tickets (Inner Loop)
  • Introducing Workflows & Ticket Tasks 8 min
  • Following Up on Tickets 6 min
  • Using Follow-Up Page Tools 2 min
  • Demo: Monitoring Workflows & Follow Up
  • Tracking Progress Against Goals (Outer Loop)
  • Using Action Plans 5 min

Curriculum27 min

  • Introduction to Closed-Loop Feedback (Patient Experience Leader)
  • Defining Closed Loop Feedback 3 min
  • The Purpose of Closed-Loop Feedback 3 min
  • Managing Your Assigned Tickets (Inner Loop)
  • Introducing Workflows & Ticket Tasks 8 min
  • Following Up on Tickets 6 min
  • Using Follow-Up Page Tools 2 min
  • Demo: Monitoring Workflows & Follow Up
  • Tracking Progress Against Goals (Outer Loop)
  • Using Action Plans 5 min

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