On-Demand Webinar - Designing a Survey
This training is designed for anyone new to the discipline of XM and the Qualtrics platform. Learn how to confidently design a survey, based on best practice methodologies, and configure survey logic and settings to create a personalized experience.
FREE
60 min
CustomerXM
level-1-xm
New User
Live Training
Free
BrandXM
EmployeeXM
CoreXM
DesignXM
registered-flag
On-Demand Articles
Getting Started
Individual Courses
On-Demand Webinar - Launching a Survey
This training is designed to help you understand the methods of distribution available within Qualtrics, and which distribution methods best suit your needs.
FREE
60 min
CustomerXM
level-1-xm
New User
Live Training
Free
BrandXM
EmployeeXM
CoreXM
DesignXM
registered-flag
On-Demand Articles
Getting Started
Individual Courses
On-Demand - Qualtrics for K-12 Education Series
Learn how other districts and schools are using Qualtrics. This four-part series covers common ways that K-12 organizations use Qualtrics, how to begin utilizing key Qualtrics features, and best practices for deploying Qualtrics in education.
FREE
240 min
CustomerXM
level-1-xm
Live Training
Free
CoreXM
DesignXM
Education
registered-flag
Upcoming Live Webinar
Best Practices
Individual Courses
English
On-Demand Webinar - Community Connect - Meet the Qualtrics Team
As part of Community Connect, we'll be featuring Qualtrics team members and introducing their important work to you. You'll gain insights into the inner workings of Qualtrics, how our team members live out the value of being "customer obsessed," and also have the chance to ask questions!
FREE
90 min
CustomerXM
level-1-xm
Live Training
Free
BrandXM
EmployeeXM
CoreXM
DesignXM
registered-flag
On-Demand Articles
Individual Courses
English
Community Connect
On-Demand Webinar - Community Connect - XM Community Member Spotlight Series
This virtual XM Community Member Spotlight Interview series will feature a Community member in discussion with an XM Community admin. We'll discuss the customer's journey to Qualtrics, how they found the Community, the most important lessons they've learned (or shared) on the Community, and their favorite tips and tricks for using any of our Qualtrics products.
FREE
140 min
CustomerXM
level-1-xm
Live Training
Free
BrandXM
EmployeeXM
CoreXM
DesignXM
registered-flag
On-Demand Articles
Individual Courses
English
Community Connect
XM Community
Learn Qualtrics Live
On-Demand Webinar - The What, Why and How of EX Action Planning
Learn why creating a culture of action is critical for cultivating an exceptional employee experience, and how to execute.
FREE
85 min
Live Training
Free
EmployeeXM
blue-ex
registered-flag
On-Demand Articles
Best Practices
Individual Courses
English
On-Demand Webinar - Launching a Website Feedback Program
This training is designed to introduce you to setting up programs that allow you to collect feedback through surveys deployed directly from your digital platforms, both website and app.
FREE
60 min
CustomerXM
Live Training
Free
green-cx
Digital Feedback
registered-flag
On-Demand Articles
Individual Courses
On-Demand Webinar - Building Website Intercepts for the Public Sector
Join our public sector Customer Success team to learn how to create website intercepts, and leverage dashboards and actions to close the loop across departments and stakeholders.
FREE
60 min
CustomerXM
level-1-xm
Live Training
Free
CoreXM
Public Sector
Digital Feedback
registered-flag
On-Demand Articles
Best Practices
Individual Courses
On-Demand Webinar - Automating Processes with Qualtrics Workflows
Join Qualtrics and San Mateo County’s Public Health Department for a demonstration on designing and implementing Workflows to automate processes and drive action within Qualtrics programs. San Mateo County will provide an overview of their Rapid Health Assessment solution, and Qualtrics will demonstrate how to create Workflows in the platform.
FREE
60 min
CustomerXM
level-1-xm
Live Training
Free
CoreXM
DesignXM
Public Sector
registered-flag
On-Demand Articles
Individual Courses
On-Demand Webinar - Getting Started with EmployeeXM
Learn to build an Employee Engagement, Lifecycle and Pulse project in this on-demand webinar. We cover how to design and launch your survey, and visualize your data with Dashboards.
FREE
60 min
New User
Live Training
Free
EmployeeXM
blue-ex
registered-flag
On-Demand Articles
Getting Started
Individual Courses
English
On-Demand Webinar - Regional trends in Net Promoter® Score (NPS®) and How to Progress Your Program
Companies hang a lot on their Net Promoter® Score (NPS®). But did you know the scores people give are influenced by where they live? Join Moira Dorsey, XM Catalyst with XM Institute, as she discusses the results of our global study exploring how consumers from different regions answer the NPS question and how you can build a stronger NPS program.
FREE
60 min
CustomerXM
Live Training
Free
XM Institute
green-cx
registered-flag
On-Demand Articles
Thought Leadership
Individual Courses
English
The XM Operating System for CustomerXM
Learn about Qualtrics' powerful XM Operating System (XMos) and its three components: XiD, iQ Suite, and xFlows.
FREE
33 min
CustomerXM
New User
On-Demand Courses
Free
green-cx
Workflows
Text iQ / Stats iQ
XM Directory
Best Practices
Individual Courses
English
Understanding Your EX Feedback
Learn how to interpret your response data and better prepare it for further analysis by managing responses, using filters, and exporting raw data.
FREE
9 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
Learn to Use Qualtrics Employee Experience
New to Qualtrics EmployeeXM? This video series will walk you through how to build and distribute surveys to your employees, as well as report on employee experience data.
FREE
6 Courses
experience-employee
featured
New User
On-Demand Videos
Free
EmployeeXM
experience-default
blue-ex
Learning Journeys
The XM Operating System for DesignXM
Learn about Qualtrics' powerful XM Operating System (XMos) and its three components: XiD, iQ Suite, and xFlows.
FREE
33 min
New User
On-Demand Courses
Free
CoreXM
DesignXM
black-cm
Workflows
Text iQ / Stats iQ
XM Directory
Best Practices
Individual Courses
English
An Introduction to Brand Tracking in Qualtrics
In this course, you will learn how Brand Tracking relates to Brand Experience Management, the key brand indicators measured in Brand Tracking, how to plan and set up your Brand Tracker in Qualtrics, and navigating the project once set up.
FREE
54 min
New User
On-Demand Courses
Free
BrandXM
purple-bx
Individual Courses
Learn to Use Qualtrics for Research
New to Qualtrics? Start here! This video series will teach you the basics of building and distributing a survey project, as well as how to report on your research data. This content applies to Qualtrics CoreXM and DesignXM products.
FREE
6 Courses
experience-research
featured
experience-brand
experience-product
New User
On-Demand Videos
Free
CoreXM
DesignXM
experience-default
black-cm
Learning Journeys
Learn to Use Qualtrics Customer Experience
New to Qualtrics CustomerXM? This video series will walk you through how to build and distribute surveys to your customers, as well as report on customer experience data.
FREE
7 Courses
experience-customer
featured
CustomerXM
New User
On-Demand Videos
Free
experience-default
green-cx
Learning Journeys
Planning and Designing a Survey
The survey is the backbone of data collection for XM, a well designed survey will ensure you have the data you need to make decisions. This course describes the downstream impacts of the survey, and outlines the survey design best practices to ensure quality data.
FREE
38 min
CustomerXM
Certifications
level-1-xm
Domo - QPE
New User
On-Demand Courses
Free
BrandXM
EmployeeXM
CoreXM
DesignXM
Individual Courses
Using the Diversity, Equity, & Inclusion (DEI) Solution
Learn how to use the pre-built Diversity, Equity, & Inclusion Solution to further close experience gaps for underrepresented employee groups within your organization.
FREE
108 min
experience-employee
Experienced User
On-Demand Courses
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
Live Webinar - Designing a Survey
This training is designed for anyone new to the discipline of XM and the Qualtrics platform. Learn how to confidently design a survey, based on best practice methodologies, and configure survey logic and settings to create a personalized experience.
FREE
60 min
CustomerXM
level-1-xm
New User
Live Training
Free
BrandXM
CoreXM
DesignXM
registered-flag
Upcoming Live Webinar
Getting Started
Individual Courses
Building a Survey Project
The survey is the backbone of Experience Management data collection, having a comprehensive understanding of the technology components of the Experience Management will help you produce quality projects leading to quality insights.
FREE
73 min
CustomerXM
Certifications
level-1-xm
Domo - QPE
New User
On-Demand Courses
Free
BrandXM
EmployeeXM
CoreXM
DesignXM
Individual Courses
Reporting Your EX Feedback
Drive organization-wide adoption of dashboards and reports by learning how to create comprehensive charts, graphs, and tables.
FREE
45 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Dashboards
Individual Courses
Distributing a Survey Project
After building and publishing your survey, you are ready to send your survey to collect data. There are several Distribution methods available in Qualtrics, in this module we explore the most commonly used.
FREE
51 min
CustomerXM
Certifications
level-1-xm
Domo - QPE
New User
On-Demand Courses
Free
BrandXM
EmployeeXM
CoreXM
DesignXM
Individual Courses
Experience Management: A Brief Introduction
Experience Management is changing the way businesses operate. Understanding the full landscape of an organization has never been more important or more accessible than it is now. Kick start your understanding of Experience Management with this introductory module.
FREE
27 min
CustomerXM
Certifications
level-1-xm
Domo - QPE
New User
On-Demand Courses
Free
BrandXM
EmployeeXM
CoreXM
DesignXM
Individual Courses
Reporting Survey Results with Results Dashboards
Once you have completed data collection for the survey, it is time to analyze and share the results to stakeholders. In this course, you will learn how Results Dashboards are structured in Qualtrics, and how you can customize these to communicate findings.
FREE
60 min
CustomerXM
Certifications
level-1-xm
Domo - QPE
New User
On-Demand Courses
Free
BrandXM
EmployeeXM
CoreXM
DesignXM
Dashboards
Dashboard Viewer/Report Consumer
Understanding Product Experience
Learn how to use pre-built PX Solutions to capture important product feedback during all stages of your Product Lifecycle, in order to help you design products your customers want, iterate feature improvements, and build loyal customers.
FREE
46 min
experience-research
experience-product
On-Demand Courses
On-Demand Videos
Free
ProductXM
lightblue-px
Individual Courses
Using Stats iQ to Analyze Data
Use Stats iQ to explore your customer data, discover relationships between drivers, and create new variables.
FREE
41 min
CustomerXM
Experienced User
On-Demand Videos
Free
CoreXM
DesignXM
experience-default
black-cm
Text iQ / Stats iQ
Individual Courses
XM Discover: Configuration Analyst
This learning path is meant for power users responsible for configuring and maintaining the XM Discover solution from building models, tuning sentiment, and analyzing data to provide insights based on business questions. This path is estimated to take 16 hours.
FREE
5 Courses
Free
Learning Journeys
English
XM Discover
experience-discover
Configuration Analyst (Discover Power User)
XM Discover: Report Creator
This learning path is meant for data & business analysts responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis. This path is estimated to take 11 hours.
FREE
4 Courses
Free
Learning Journeys
XM Discover
experience-discover
Report Creator (Dashboard Builder)
Communicating Findings Effectively
Compile your findings from your analysis and create effective action plans, reports, and dashboards.
FREE
26 min
CustomerXM
Experienced User
On-Demand Videos
Free
CoreXM
DesignXM
black-cm
Individual Courses
Identifying Experience Journeys
Learn how to use Experience Journeys to measure, visualize, and analyze the key experience data points along a customer journey
FREE
60 min
CustomerXM
Experienced User
On-Demand Courses
Free
green-cx
Dashboards
Individual Courses
Using the Candidate Experience Program
Learn how to use the pre-built Candidate Experience Solution to capture important feedback across all stages of the hiring process, leading to insights that improve the candidate experience and elevate your organization’s employer brand value.
FREE
68 min
experience-employee
Experienced User
On-Demand Courses
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
Implementing Best Practices in Dashboard Design
Provide the optimal dashboard experience for your viewers by learning how to cater to your audience, utilize design principles, and other associated best practices.
FREE
155 min
xz-new
CustomerXM
Experienced User
On-Demand Courses
Free
green-cx
Dashboards
Configuring Your 360 Project
Create a multi-rater feedback project by discovering how to build projects, question types, and how to use basic logic.
FREE
21 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
Understanding Your Research Feedback
Explore the different ways to view and organize your data through managing results, recoding values, and exporting & importing response data. Applies to Qualtrics CoreXM and DesignXM products.
FREE
24 min
New User
On-Demand Videos
Free
BrandXM
CoreXM
DesignXM
black-cm
Individual Courses
Maintaining Patient Experience Dashboards
Maintain dashboards that visualize your Patient Experience data and grant access to the relevant stakeholders
FREE
19 min
experience-customer
CustomerXM
level-1-xm
On-Demand Courses
On-Demand Videos
Free
experience-default
Brand Administration
Getting Started
Individual Courses
Healthcare platform administration
Patient Experience
Healthcare
Dashboard Viewer/Report Consumer
Introducing Employee Experience Programs
Independently create an Employee Experience program with a clear and strategic roadmap, underpinned by survey design best practices to measure the relevant outcome metrics.
FREE
128 min
Certifications
Domo - EXE
Experienced User
On-Demand Courses
Free
EmployeeXM
blue-ex
Workflows
Individual Courses
Configuring Your EX Project
Create an engaging employee experience project by discovering how to build projects, questions types, and how to use basic logic.
FREE
21 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
Understanding Your 360 Feedback
Learn how to interpret your response data and better prepare for reporting by managing responses, using filters, and exporting raw data.
FREE
10 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
Building An Advanced Survey
Learn about the question types, methodologies, and survey design tools necessary to create specialized research projects.
FREE
86 min
Certifications
Domo - CME
Experienced User
On-Demand Courses
Free
CoreXM
DesignXM
black-cm
Individual Courses
Using the Well-being at Work Solution
Learn how to use the pre-built ‘Well-being at Work’ Solution to capture important feedback pertaining to employee well-being and resilience, and take action to help manage the various pressures faced in the workplace.
FREE
46 min
experience-employee
Experienced User
On-Demand Courses
Free
EmployeeXM
blue-ex
Individual Courses
The XM Operating System for EmployeeXM
Learn about Qualtrics' powerful XM Operating System (XMos) and its three components: XiD, iQ Suite, and xFlows.
FREE
33 min
New User
On-Demand Courses
Free
EmployeeXM
blue-ex
Workflows
Text iQ / Stats iQ
XM Directory
Best Practices
Individual Courses
English
Using the EX25 (Engagement & Pulse) Solution
Learn how to use the pre-built EX25 Solution to design and launch your Annual Engagement or Pulse program in line with research-backed best practices, leading to insights that can improve the employee experience at your organization.
FREE
25 min
experience-employee
xz-new
Experienced User
On-Demand Courses
On-Demand Videos
Free
EmployeeXM
blue-ex
Dashboards
Individual Courses
Understanding Sentiment and XM Enrichments
Understand our sophisticated sentiment engine to discover areas of delight and failed expectations, perceived effort and expressed emotions. Discover actionable insights directly from the voice of your customer quickly and easily – all to save money, make money and reduce risk, ultimately to optimize Your Business.
Not currently available
120 min
Free
Individual Courses
English
scorm-hide-menu
XM Discover
Basic Categorization Skills
Learn how to discern what the important conversations are by organizing and capturing source feedback into topics and themes. Learn the basic concepts of categorization strategies, evaluating stakeholder questions and building a category model.
Not currently available
300 min
Free
Individual Courses
English
scorm-hide-menu
XM Discover
Basic Reporting with Operational Dashboards
Basic Dashboard navigation and creation of graphical displays to analyze insights. This course is meant for individuals who will be responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis.
Not currently available
300 min
Free
Individual Courses
English
scorm-hide-menu
XM Discover
Understanding Your EX Feedback
Learn how to interpret your response data and better prepare it for further analysis by managing responses, using filters, and exporting raw data.
FREE
9 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
Configuring Your EX Project
Create an engaging employee experience project by discovering how to build projects, questions types, and how to use basic logic.
FREE
21 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
Reporting Your EX Feedback
Drive organization-wide adoption of dashboards and reports by learning how to create comprehensive charts, graphs, and tables.
FREE
45 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Dashboards
Individual Courses
Understanding Sentiment and XM Enrichments
Understand our sophisticated sentiment engine to discover areas of delight and failed expectations, perceived effort and expressed emotions. Discover actionable insights directly from the voice of your customer quickly and easily – all to save money, make money and reduce risk, ultimately to optimize Your Business.
Not currently available
120 min
Free
Individual Courses
English
scorm-hide-menu
XM Discover
Basic Categorization Skills
Learn how to discern what the important conversations are by organizing and capturing source feedback into topics and themes. Learn the basic concepts of categorization strategies, evaluating stakeholder questions and building a category model.
Not currently available
300 min
Free
Individual Courses
English
scorm-hide-menu
XM Discover
Basic Reporting with Operational Dashboards
Basic Dashboard navigation and creation of graphical displays to analyze insights. This course is meant for individuals who will be responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis.
Not currently available
300 min
Free
Individual Courses
English
scorm-hide-menu
XM Discover
Configuring Your 360 Project
Create a multi-rater feedback project by discovering how to build projects, question types, and how to use basic logic.
FREE
21 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
Understanding Your 360 Feedback
Learn how to interpret your response data and better prepare for reporting by managing responses, using filters, and exporting raw data.
FREE
10 min
New User
On-Demand Videos
Free
EmployeeXM
blue-ex
Individual Courses
Understanding Sentiment and XM Enrichments
Understand our sophisticated sentiment engine to discover areas of delight and failed expectations, perceived effort and expressed emotions. Discover actionable insights directly from the voice of your customer quickly and easily – all to save money, make money and reduce risk, ultimately to optimize Your Business.
Not currently available
120 min
Free
Individual Courses
English
scorm-hide-menu
XM Discover
Basic Reporting with Operational Dashboards
Basic Dashboard navigation and creation of graphical displays to analyze insights. This course is meant for individuals who will be responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis.
Not currently available
300 min
Free
Individual Courses
English
scorm-hide-menu
XM Discover
Understanding Your Research Feedback
Explore the different ways to view and organize your data through managing results, recoding values, and exporting & importing response data. Applies to Qualtrics CoreXM and DesignXM products.
FREE
24 min
New User
On-Demand Videos
Free
BrandXM
CoreXM
DesignXM
black-cm
Individual Courses
Understanding Sentiment and XM Enrichments
Understand our sophisticated sentiment engine to discover areas of delight and failed expectations, perceived effort and expressed emotions. Discover actionable insights directly from the voice of your customer quickly and easily – all to save money, make money and reduce risk, ultimately to optimize Your Business.
Not currently available
120 min
Free
Individual Courses
English
scorm-hide-menu
XM Discover
Basic Categorization Skills
Learn how to discern what the important conversations are by organizing and capturing source feedback into topics and themes. Learn the basic concepts of categorization strategies, evaluating stakeholder questions and building a category model.
Not currently available
300 min
Free
Individual Courses
English
scorm-hide-menu
XM Discover
Basic Reporting with Operational Dashboards
Basic Dashboard navigation and creation of graphical displays to analyze insights. This course is meant for individuals who will be responsible for creating, maintaining, and distributing analysis to stakeholders on a regular basis.
Not currently available
300 min
Free
Individual Courses
English
scorm-hide-menu
XM Discover